Frank Theatres

Frequently Asked Questions

Q: How do I register and receive a Frank Theatres Loyalty Card?

A: A card can be picked up at your local Frank Theatres. Once you receive your card, please complete the Loyalty Card Online Registration, to create your account. If you do not have access to a computer, the Guest Service employee at the theatre will assist you with signing up for the Loyalty Card program.

Q: Can I use my card at different Frank Theatre locations?

A: Yes. Your card is good at any participating location.

Q: How do I earn points?

A: Loyalty points are earned at the Box office for ticket purchases and at the concession stand. 1 point per ticket, Max 4 points per day and 1 point for every $5.00 spent at the concession stand, Max 4 points per day ($20.00 spent before taxes), Maximum 8 points per day can be earned.

Q: Do I receive credits for online ticket purchases?

A: Yes, points will be automatically added to your card based on the point system.

Q: I lost my card, how do I get a new card?

A: You will need to register for a new card. Safeguard your card as they are not redeemable for cash and are not transferable.

Q: What do I do if I notice a discrepancy with point totals?

A: Keep movie ticket stubs and mail along with your name and Loyalty Card member account number to: Frank Theatres Loyalty Program 1003 W. Indiantown Road Suite 210, Jupiter, FL 33458.

Q: Do reward vouchers print at the concession stand?

A: No. Concession credits are awarded to your account by the next business day, and all reward coupons print after a box office transaction.

Q: Why does my online account show the incorrect number of credits I have earned?

A: Your account gets updated once a day overnight. Check back after the update. Your points will be available.

Q: Can I earn Loyalty Points from 3rd Party Websites such as Fandango?

A: Only tickets purchased through are entitled to loyalty points. Tickets purchased from 3rd party websites such as Fandango or DealFlicks do not qualify for loyalty points.


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